Privacy Code

This Privacy Code is intended to inform you on the principles and procedures we use to protect your private sphere, and on how we handle the data you provide us with.

What is the topic personal data on our websites about?

 On principle, you can always use our websites without disclosing your identity. If you want to make use of an individual service, e.g. order an item from our ticket shop, participate in a lottery, wish to have information sent to you or subscribe to a newsletter, we will ask you to enter your name and other personal data, because without this information we cannot offer the desired service. We only collect data which is necessary to fulfil your request. It is your decision whether to supply the data or not.

How do we protect payment details?

 When you enter your credit card or bank account details, we apply SSL (Secure Sockets Layer). SSL encrypts your data during the transmission, a transaction often shown by a lock symbol on the lower status bar of your browser.

Are personal data passed on?

We process and use your personal data only in connection with your order and for communicating with you. We neither sell, rent nor exchange data. If we pass data on to external service providers, they are obliged to observe the regulations of the Federal Law on Data Protection, other legal provisions on privacy and this code. Insofar as we are legally obliged to do so, we must transmit your data to official or private parties entitled to receive such information. Furthermore, we reserve the right to pass your data on to third parties without requesting your permission if it is necessary to protect ourselves against attacks that constitute a criminal offence or are capable of impairing the operability of our websites.

How can you delete data you have provided us with?

 You can always cancel permission to use the data transferred to us. We will then instantly delete your data. The navigation point Contact on our websites also allows you to revoke the consent you have given to future collection, processing and use of your personal data. Data collected for billing and accounting purposes remain unaffected; they will be deleted after the period stipulated in the TMG (German Telemedia Act). Insofar as we are obliged to store your data, they will not be deleted but blocked, i.e. they are still stored in our systems, but we no longer handle or use them.

Do we use Cookies? Can Cookies be avoided?

"Cookies" are small files enabling us to store specific, user-related information on your PC during your visit to our websites. Cookies help us establish frequency of use and the number of users of our websites as well as composing our offers for you as conveniently and efficiently as possible. For this purpose we apply so-called "Session Cookies" which are only stored for the duration of use of one of our sites. We also apply "Permanent Cookies" to store information about visitors who repeatedly access our websites. These Cookies are applied to offer the best possible user guidance and to "recognise" you in order to suggest interesting websites or new content to frequent visitors. We record data which are provided automatically by your browser, such as type of browser, service provider, and IP address. Moreover, we generate an individual, neutral user ID. We use the data collected through Cookies exclusively in anonymised form; we do not generate a profile on your user behaviour. Regarding Google Analytics please note the information provided in the paragraph "What else?" at the end of this code. You can deactivate storage of Cookies in your browser, limit it to certain websites or adjust it in such a way that you are notified as soon as a Cookie is transmitted. Please note that in such a case you might get limited access to or limited user guidance on the corresponding site.

What about links to other websites?

In case of links on our websites, we are not responsible for the contents and data protection statements provided on those sites. For this reason we recommend reading the data protection provisions of those offers before making use of them.

What else?

 Rapid technical development of the Internet and the related legal changes require occasional adjustments of our Privacy Code to the new conditions. We will inform you here on possible changes. You should therefore read our Privacy Code from time to time to keep yourself up to date. Information contained on our websites is compiled with the greatest care. We do not guarantee their completeness or suitability for certain applications. Use of the contents provided on the websites is solely at the risk of the user. We use Google Analytics by Google Inc. about whose terms and conditions of use to give you the following advice: This website applies Google Analytics, a web analysis service by Google Inc. ("Google"). Google Analytics uses so-called "Cookies", text files stored on your computer allowing for analysis of your utilisation of a website. Information collected by the Cookie on your utilisation of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, compile reports on website activities for the website operator and provide other services related to the use of that website or the Internet. Google may pass this information on to third parties if this is required by law or if third parties process them by order of Google. Under no circumstances will Google link your IP address with other data stored by Google. You can prevent Cookie installation by setting your browser software correspondingly; please note that in such a case some functions of this website might be limited or not operative. If you use this website you agree to the handling of the data collected by Google in the manner and for the purpose described above. We also point out that our websites only use Google Analytics with the extension "_anonymizeIp()" and that therefore IP addresses are only handled in an abridged form to exclude identification of visitors to our websites. You can at any time object to data collection and storage by Google Analytics with future effect.

If you have questions on this code or on how your data is handled, you can always contact us via the navigation point Contact.

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